SM Markets

Oct. 27 around 7pm, I bought 4pcs of Standfan at SAVEMORE Empire center, Pasay.

We open each boxes and try all the item, when Im on the Cashier and Paid all the Items, I saw Mr. JOHN DENVER FACUNDO (Bagger) He was about to bound up each boxes without even trying to close each lid of boxes with Packaging tape, so I ask Him "Kuya, Paki lagyan muna ng tape" I was shock the way he responded, He grab the Tape and trying to seal the box without even trying to put all edges together and nicely, I was offended that moment but I didn't say anything. After payment I go right in front of him to wait for the other boxes to be sealed, even worse, he slam the cutter right in front of me just let me know he is upset. I'm speechless and disappointed that moment, so disrespectful.

Then I talked to the Lady sitting inside the Customer Service booth and tell her what I have experienced, Then she said "Sir, Di nya po kasi Trabaho yun, sa wine po tlaga sya". I was shock again for the second time, I can't believe it to hear those words coming from a customer service rep. We are regular customers, every weekend we were there, We don't even ask them "Where Can I get this? and That" because we are already Familiar with this supermarket.

I'm so disappointed, I would suggest that both of them should undergo customers service training. I wish also that they will not encounter customer who will shout and humiliate them because even a simple job or task they can't even do it nicely and properly.

Supervisor Korina of SM Savemore solano branch located at highway did not accept my payment via sodexo plus citing that only sodexo QR codes are accepted. She was not helpful since sodexo plus listed savemore as partner merchant but she won't accept it.

She is not well versed of the store's mode of payment. I Hope she gets training and i want an update on this issue. she didn't even want to give her name due to data privacy so why does the company issue ID if they wont let customers see it so you'll know you are speaking to the right person? Here is my transaction # for your reference: 0778 19****8136.

Please call me for update at my number 0919089****. Thanks!